I would restart Tomcat, then in Atlas, refresh the cache in config.
I’m not sure either. The getConceptRecordCount query is the query that is executed at the conceptRecordCount endpoint. However, that endpiont is a POST, so you can’t just go to the URL and look for a result (it should give you something like ‘not allowed’).
When I search on my local system, and look at the console, I see the request, and the payload:
The response is shwoing non-zero values:
My only hypothesis is that the source configuration is looking at the wrong schema and the wrong schema just has empty tables in it. I can’t understand why you’d get results out of a raw sql query to the DB, but the server’s doing the same thing (supposedly) and getting nothing…
Hello @Ajit_Londhe,
As suggested, I restarted Tomcat and then performed the ‘Refresh cache’ in Atlas from Configuration tab.
I am still getting zero counts.
Thanks.
Can you post your source and source_daimon tables — but abstracted of all login/server info?
Hello @Ajit_Londhe,
Here are the screenshots of source and source_daimon tables -
source
source_daimon
Thanks.
Can you change priority to 0 for source_daimon_id 2 and 4? And then restart Tomcat, clear Atlas cache.
Hello @Ajit_Londhe,
As suggested, I changed the priority to 0 (zero) for source_daimon_id =2 and 4.
Restarted Tomcat.
Performed ‘Refresh Cache’ from Configuration page of Atlas.
The counts are still 0.
Thanks.
Any console errors in Chrome?
Hello @Ajit_Londhe,
We are using Firefox. There are few ‘Cross Origin Request Blocked’ errors.
Thanks.
Hello @Ajit_Londhe, @Chris_Knoll,
I performed the following steps in the below mentioned order -
-
Clicked on ‘Clear Configuration Cache’ button in Configuration page.
-
Executed ‘Refresh cache’ for the data-source.
-
Logged-out of Altas
-
Restarted Tomcat service.
-
Logged-in to Atlas, went to Search page and searched for ‘hypertension’. The RC and DRC counts had valid and non-zero values.
-
Searched few more codes/values and received valid counts.
However, when I went back to search for ‘hypertension’, it again gave me 0 counts under RC and DRC.
I had to again logout of Atlas and restart the Tomcat service.
I logged-in to Atlas, searched for ‘hypertension’ and got valid non-zero counts of RC and DRC.
Can you please explain what could be causing this issue?
Does this seems to any Atlas code issue or a system related issue?
Please help.
Thanks In Advance.
If i was having this problem in my own env, I would set up a developer environment where you launch the application from an IDE (like netbeans or intellij) and set a breakpoint on the call to getConceptRecordCount here.
I’m pretty sure it is some kind of configuration error on your side since we have a 2.7.7 branch and a preview 2.8 branch running in our own environment, and we do not have the ‘zero record count’ issue you are describing.
Just to ensure we’re not introducing other confounders, have you tested this in chrome? Atlas is optimized for chrome
Hello @Ajit_Londhe,
I am now getting RC/DRC counts.
The counts were displayed 0 as webAPI couldn’t respond due to crashing of Tomcat.
Tomcat kept crashing with heap space OutOfMemory error.
Configured the -Xms and -Xmx parameters for Java to resolve this.
I also go chrome installed. However, there’s an error displayed in console. Below is the screenshot -
Thanks.
That error can be ignored, I think: when the app loads, it tries to determine if you’re authenticated by going to /user/me. But, looks like you were not, so it then re-initliazed some of the service information.
Hi Ajit, we are having the same issue, not having RC shown based on our source_concept_id infromation. We already updated Achilles to the version that was mentioned in this thread. We still don’t get any RC countings, though we have enries in the condition_occurence table. I am wondering, since I am not able to find the analysis_id 425 in the achilles_analysis table in our results schema. I assumed, this will be added by Achiles with the newer version. Am I wrong? I would appreciate to get some support. Thanks a lot in advance. Kind regards. Ines
“me too”, bump.
I don’t see a github issue for this thread here. Has one been entered?
Wondering if its to do with having aceess to multiple sources and the default pointing to a different source of vocab than the one you expect it to be from. Under configurationg tab, you should be able to define the default for your session. see if you can choose the right source and that gets you the right counds.
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That was it. I had to select the source both for Vocabulary Version and Record Counts.
Pinging again. Ran into the same issue with only one source
edit: restarting and refreshing everything several times eventually showed correct RC values!
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